Latest News

Engaging consumers on standing charge reform for Citizens Advice

Helping consumers engage with complex issues so that their voices influence future energy charging

Uncovering the link between driver working conditions and consumer experience of parcel deliveries

Working with the Post & Telecoms team at Citizens Advice to explore self-employed delivery driver working conditions and understand the impact these can have on consumer experience. Findings from the research are already being used to inform government policy initiatives.

9 Sept 2025

Making smart time-of-use energy tariffs work for people

Qualitative research conducted by Spark Insight has informed the latest Citizens Advice policy paper on smart energy tariffs