Making smart time-of-use energy tariffs work for people

We conducted deliberative workshops and in-depth interviews with domestic and business energy consumers in locations across England and Wales:

• we spoke to both those with experience of smart energy tariffs and those without any experience or knowledge of them

• our research included people who were disabled, had English as an Additional Language and who were digitally disadvantaged

• we developed engaging deliberative materials to enable those who hadn't heard of time-of-use tariffs before to understand them and provide their thoughts on what could make these tariffs work for them

The full published report, drawing on our findings, is here:

https://www.citizensadvice.org.uk/policy/publications/smart-timing-making-time-of-use-tariffs-work-for-consumers/