Working with the Post & Telecoms team at Citizens Advice to explore self-employed delivery driver working conditions and understand the impact these can have on consumer experience. Findings from the research are already being used to inform government policy initiatives.
Spark Insight and Research worked together with the Post & Telecoms team at Citizens Advice to research the terms and conditions of self-employed delivery drivers and their potential impact on poor consumer outcomes in the sector.
We devised a mixed methods approach, using qualitative recruitment techniques to engage a small quantitative sample (50) self-employed delivery drivers
Research took place across England and Wales, including urban, suburban and rural drivers
Because working conditions in the sector are complex and challenging for the drivers to explain, we used qualitative interviews to probe and validate quantitative survey responses
We used our knowledge of working with this audience to devise effective engagement approaches